Refund Policy
Effective Date: 06/18/2025
CareHub Vending LLC is committed to providing reliable over-the-counter health and wellness products through our vending machines and services. We take product quality and customer satisfaction seriously.
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1. Vending Machine Purchases
If you experience an issue with a product purchased from a CareHub Vending machine — such as receiving the wrong item, a defective product, or a failed transaction — please contact us within 7 days of the purchase for assistance.
We may request:
A brief description of the issue
A photo of the product or receipt (if applicable)
The machine location and date of transaction
Refunds, credits, or replacements will be issued at our discretion based on the reported issue.
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2. Business-to-Business Services
For medical clinics or facilities that partner with CareHub Vending, any billing discrepancies or disputes regarding service or restocking fees should be brought to our attention within 15 days of the invoice date.
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3. How to Request a Refund or Report an Issue
To initiate a refund request or report a problem, please contact us at:
(361) 420 -1108
Please include:
Your name
Purchase or machine location details
A description of the issue
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4. No Returns on Consumables
Due to health and safety regulations, we do not accept physical returns on opened or used over-the-counter products. Refunds or credits will be handled based on your report and our verification.
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5. Policy Changes
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.